Amit Zavery

You named the problem before anyone else did. At Knowledge 2026 you called it “the patchwork enterprise”—hundreds of apps, each with its own AI stack, no one holding the whole. That diagnosis is the doorway to a category, and you are already standing in it.

The Patchwork Enterprise Is the Doorway

“The patchwork enterprise” is one of the most useful sentences anyone in this market has said. MIT’s NANDA research finds the large majority of enterprise-AI pilots fail to scale—for exactly the reason you named: those pilots have no operating picture of how work actually flows. ServiceNow holds that picture: 95 billion workflows a year, every one a place where AI either coordinates or collides. The thing every agent will eventually need to call already exists. What it does not have yet is a name.

A Blueprint That Deserves a Category Name

Your Knowledge 2026 framework—“sense, decide, act, secure”—is the operational blueprint for agentic business. What it is missing is the word that makes it ownable. “AI Control Tower” is a feature name; a category name stands alone. When the AI-native companies eventually move down into infrastructure—and they will—the category they move into could already carry the name you gave it.

Governance Is the One Thing That Can’t Be Self-Issued

There is one thing the AI-native companies structurally cannot hold: the governance of their own agents—you cannot be both the thing being governed and the governor without a conflict of interest. ServiceNow can. That is not a weapon pointed at anyone; it is simply the seat only an independent platform can sit in. The Google Cloud partnership you announced—governance unified across the AI Control Tower and Gemini’s enterprise platform—is the early proof. Name the category, and ServiceNow becomes the place everyone else’s agents are governed, by everyone’s consent.